Acute Care

Baystate Medical Center

Springfield, MA

Social Responsibility

Reflects performance across health equity, value, and outcomes.

  • National 1491 of 2717
  • State 38 of 48
B

Financial Assistance

Can the average insured family of three with an income of $92K apply for assistance?
Free care: NO
Discounted care: NO
Large bill assistance: YES, but no specific bill thresholds stated
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Hospital System

Baystate Health

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Hospital Type

  • Icons / Interface-Essential / Size / 30px 400+ beds
  • Icons / Interface-Essential / Acute Care Hospitals / 30px Acute Care
  • Icons / Interface-Essential / Teaching / 30px Academic Medical Center
  • Icons / Interface-Essential / Safety Net / 30px Safety Net
  • Icons / Interface-Essential / Tax Status / 30px Non-Profit
  • Icons / Interface-Essential / Setting / 30px Urban
B

Equity

Reflects commitment to equity, inclusion, and community health

  • National 1331 of 2728
  • State 21 of 48
D

Pay Equity

Measures the difference in compensation of hospital CEOs compared to housekeeping staff

  • National 2686 of 2736
  • State 47 of 48
INFO
Ratio of executive compensation to housekeeping wages
B

Community Benefit

Measures the extent of hospital investment in free care and community health

  • National 1290 of 2716
  • State 28 of 48
INFO
Financial assistance
Community investment
Medicaid revenue share
A

Inclusivity

Measures the extent to which patients being served are demographically similar to those in the surrounding community

  • National 307 of 2563
  • State 6 of 47
INFO
Income inclusivity
Racial inclusivity
Education inclusivity
A

Value

Reflects the avoidance of use of low-value services and cost efficiency

  • National 777 of 2725
  • State 32 of 48
A

Avoiding Overuse

Measures the avoidance of inappropriate tests and procedures that offer little or no clinical benefit

  • National 431 of 2562
  • State 20 of 47
INFO
Knee arthroscopy
Carotid endarterectomy
Carotid artery imaging for fainting
EEG for headache
EEG for fainting
Colonoscopy screening
Inferior vena cava filters
Spinal fusion and/or laminectomies
Coronary artery stenting
Renal artery stenting
Head imaging for fainting
Vertebroplasty
B

Cost Efficiency

Measures risk-adjusted mortality and cost per Medicare patient

  • National 1214 of 2725
  • State 36 of 48
INFO
Cost efficiency at 30 days
Cost efficiency at 90 days
C

Outcomes

Reflects performance as it relates to patients' health and experience of care

  • National 2421 of 2738
  • State 46 of 48
B

Clinical Outcomes

Measures patient mortality and readmission rates over various periods of time

  • National 1961 of 2738
  • State 40 of 48
INFO
In-hospital mortality
30-day mortality
90-day mortality
7-day readmission
30-day readmission
7-day unplanned admission
D

Patient Safety

Measures the avoidance of preventable patient safety errors

  • National 1866 of 2127
  • State 37 of 45
INFO
Central line-associated bloodstream infections (CLABSI)
Catheter-associated urinary tract infections (CAUTI)
Surgical site infection: Major colon surgery
Methicillin-resistant Staphylococcus aureus (MRSA)
Clostridioides difficile (C. diff)
PSI 90: CMS patient safety and adverse events composite
D

Patient Satisfaction

Measures aspects of the hospital experience as reported by patients

  • National 2364 of 2670
  • State 44 of 48
INFO
Communication with nurses
Communication with doctors
Responsiveness of hospital staff
Communication about medicines
Discharge information
Care transition
Cleanliness of hospital environment
Quietness of hospital environment
Overall rating of hospital
Recommendation of hospital